This just drove me crazy. I am not much of a coffee drinker. I didn't start drinking coffee until I was 50. I had never tried it with cream and sugar before.
I drink it with just milk now, but when I was first drinking it we tried Starbucks. It was so bitter that no matter how much sugar I put it in it was undrinkable. I didn't like the fancy foo foo candy bar drinks and just wanted plain smooth coffee with sugar and cream.
I would ask for the mildest and got bitter. After 3 tries I went to my trusty phone and called an 800 number for their corporation. I was told that they "double roast" their coffee for maximum flavor. Read burned. And the nice lady informed me if I wanted a less bitter coffee, just tell the person making it and for 50 cents extra they would put water in it .
I have since found out that they buy the cheapest beans they can find. It is a shame as they seem to have everything else together. A good place to work, all that. Just bad beans. But most people don't care as they aren't really drinking coffee. They are drinking liquid candy bars with a bit of coffee in it.
So I have never been back.
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